Forum GLPI-Project

joaoprietos

Member

From: Porto Alegre - RS / Brazil

Registered: 2008-08-19

Posts: 31

Set Solution Type Default on Tickets closing/solving

Hello

There is any way to configure a default Solution Type for tickets?

In my organization 98% of tickets solution are "closed(solved)", but after writing the solution Description the technician must set manually the Solution Type. It would be wonderful if i could set the default value, because it will make the tickets closing faster.

---

GLPI 9.1.6
4500+ computers / 2000 tickets month

WebGreg

Member

Registered: 2020-02-27

Posts: 740

Re: Set Solution Type Default on Tickets closing/solving

Hi.

I would also like to ask

---

--
GLPI 10.0.17
GLPI-Inventory 1.4.0
Ubuntu Server 20.04 LTS