Rules - Criteria Help

danh · 2012-06-08 16:03:47

Can someone explain how the and/or operator works in conjunction to the criteria?

I'd like to have a rule that if it is entered by email AND the title is AAA or BBB or CCC then it follows the actions assigned.

yllen · 2012-06-08 16:13:54

Witch rule ? witch version of GLPI ?

danh · 2012-06-08 16:17:02

Sorry.

Business Rule
V 0.83.2

remi · 2012-06-08 16:20:33

> I'd like to have a rule that if it is entered by email AND the title is AAA or BBB or CCC then it follows the actions assigned.

This is not possible.

danh · 2012-06-08 16:22:21

Can I get that to happen if I have several rules?

Rule 1 = entered by email AND the title is AAA
Rule 2 = entered by email AND the title is BBB
Rule 3 = entered by email AND the title is CCC

remi · 2012-06-08 16:23:38

Yes

danh · 2012-06-08 16:25:51

Thanks!

remi · 2012-06-08 16:26:05

You can also use a single rule:

Operator : AND
Criterias
Source = email
Title "regex verify" /(AAA|BBB|CCC)/

danh · 2012-06-08 16:31:09

ok.... can you please explain that further for me, as I don't understand it fully.

danh · 2012-06-08 18:51:06

Would this be correct?

Title regular expression checks /(pano|monitor|phone)/

remi · 2012-06-08 18:55:41

Yes.

But use the "test" button under the rule to verify

danh · 2012-06-09 14:45:52

This type of info should be in the documentation. (or have I just missed it?)

Thank you - you are a tremendous help!

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