Forum GLPI-Project

DMei

Member

Registered: 2012-05-01

Posts: 1

Problem creating tickets by email with Outlook 2003

We're using GLPI 0.83.1, and we're having an issue where emails received from Outlook are not creating tickets.  I have tried searching the forums for a fix, but haven't found this answered anywhere.  The emails are from users with accounts, but I do have anonymous ticket creation turned on.  Some are forwarded, but even when creating a new email it does the same thing.  The mail receiver is setup as IMAP.  Is there anything I can do to figure out why it is not creating tickets, or to fix this problem?

Thanks for your help.

tomolimo

Member

From: Grenoble, France

Registered: 2009-05-12

Posts: 515

Re: Problem creating tickets by email with Outlook 2003

Hello,
I had in the past a similar problem: it was the fact that glpi users had not the same email address than in emails in the inbox folder.
regards,
Tomolimo

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