Notifications not working

danh · 2012-04-18 19:42:20

I have setup business rule to auto assign an emailed ticket to a group.
I then have a Ticket notification setup:
- New Ticket
- Email the Group in charge of ticket

This isn't working.

My goal is that if a certain type of ticket (keyword in title/description) is emailed, a whole group gets notified.

Am I going about this incorrectly?

Last edited by danh (2012-04-20 22:39:29)

danh · 2012-04-20 22:40:49

This has been edited to correctly state my issue.

danh · 2012-04-21 00:08:25

I have tweaked the notifications a bit and have this mostly working.

What I am still lacking is that when an email comes in, it will not notify the requester's group manager.
It comes in as an email address and not a user name, could this be tied to it not sending?

danilocs · 2012-04-25 07:13:36

Hi there,

You set up a new notification?

Home> Setup> Notifications> Notifications - Add New

After which (Event) you selected?

danh · 2012-04-25 15:11:36

I have the event set as: Assign to a group.

My reasoning behind this is that once the ticket comes in via email, I have a business rule to assign a group based upon a key word. I am assuming that that change would trigger the notification.

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#1 2012-04-18 19:42:20

Notifications not working

#2 2012-04-20 22:40:49

Re: Notifications not working

#3 2012-04-21 00:08:25

Re: Notifications not working

#4 2012-04-25 07:13:36

Re: Notifications not working

#5 2012-04-25 15:11:36

Re: Notifications not working

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