Forum GLPI-Project

Punchic

Member

Registered: 2012-04-23

Posts: 2

Update ticket problem

Hello

After upgrading to 0.8.3, any actions with the ticket (add/delete followup, add user ...) get http 500 error, but the ticket changes.

Apache, mysql have no errors.

Operating system : Windows NT WEBSERVER 6.1 build 7601 (Unknow Windows version Enterprise Edition Service Pack 1) i586
PHP 5.3.5 (Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SQLite, SimpleXML, apache2handler, bcmath, bz2, calendar, com_dotnet,
    ctype, date, dom, ereg, exif, filter, ftp, gd, gettext, hash, iconv, imap, json, ldap, libxml, mbstring, mcrypt, mhash, ming,
    mysql, mysqli, mysqlnd, odbc, pcre, pdo_mysql, pdo_sqlite, session, soap, sockets, sqlite3, standard, tokenizer, wddx, xml,
    xmlreader, xmlrpc, xmlwriter, zip, zlib)
Setup: memory_limit="128M" max_execution_time="30" safe_mode="" session.save_handler="files" post_max_size="128M"
    upload_max_filesize="256M" 
Software: Apache/2.2.17 (Win32) mod_ssl/2.2.17 OpenSSL/0.9.8o mod_auth_sspi/1.0.4 PHP/5.3.4 mod_perl/2.0.4 Perl/v5.10.1
    (Apache/2.2.17 (Win32) mod_ssl/2.2.17 OpenSSL/0.9.8o mod_auth_sspi/1.0.4 PHP/5.3.4 mod_perl/2.0.4 Perl/v5.10.1 Server at
    helpdesk Port 80)
    Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)
MySQL: 5.5.8-log (root@localhost/glpi)

0.8.3.1 Do not solve the problem

Thanks

remi

GLPI-DEV

From: Champagne

Registered: 2007-04-28

Posts: 7,127

Website

Re: Update ticket problem

500 error should be reported in the apache error_log file, check this.

---

Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/

Punchic

Member

Registered: 2012-04-23

Posts: 2

Re: Update ticket problem

Logs from apache.

192.168.1.77 - - [23/Apr/2012:16:03:26 +0400] "GET /glpi/front/ticket.php HTTP/1.1" 401 1405 "h**p://helpdesk/glpi/front/central.php" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)"
192.168.1.77 - NPF\\user [23/Apr/2012:16:03:26 +0400] "GET /glpi/front/ticket.php HTTP/1.1" 200 97752 "h**p://helpdesk/glpi/front/central.php" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)"
192.168.1.77 - - [23/Apr/2012:16:03:26 +0400] "GET /glpi/front/cron.php HTTP/1.1" 401 1403 "h**p://helpdesk/glpi/front/ticket.php" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)"
192.168.1.77 - NPF\\user [23/Apr/2012:16:03:26 +0400] "GET /glpi/front/cron.php HTTP/1.1" 200 63 "h**p://helpdesk/glpi/front/ticket.php" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)"
192.168.1.77 - - [23/Apr/2012:16:03:26 +0400] "GET /glpi/pics/favicon.ico HTTP/1.1" 401 1405 "-" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)"
192.168.1.77 - - [23/Apr/2012:16:03:26 +0400] "GET /glpi/pics/favicon.ico HTTP/1.1" 401 1405 "-" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)"
192.168.1.77 - NPF\\user [23/Apr/2012:16:03:26 +0400] "GET /glpi/pics/favicon.ico HTTP/1.1" 200 1382 "-" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)"
192.168.1.77 - - [23/Apr/2012:16:03:27 +0400] "GET /glpi/front/ticket.form.php?id=7015 HTTP/1.1" 401 1410 "h**p://helpdesk/glpi/front/ticket.php" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)"
192.168.1.77 - - [23/Apr/2012:16:03:27 +0400] "GET /glpi/front/ticket.form.php?id=7015 HTTP/1.1" 401 1410 "h**p://helpdesk/glpi/front/ticket.php" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)"
192.168.1.77 - NPF\\user [23/Apr/2012:16:03:27 +0400] "GET /glpi/front/ticket.form.php?id=7015 HTTP/1.1" 200 111686 "h**p://helpdesk/glpi/front/ticket.php" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)"
192.168.1.77 - - [23/Apr/2012:16:03:28 +0400] "GET /glpi/ajax/updatecurrenttab.php?itemtype=Ticket&glpi_tab=TicketFollowup%241&_dc=1335182607660 HTTP/1.1" 401 1414 "h**p://helpdesk/glpi/front/ticket.form.php?id=7015" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)"
192.168.1.77 - - [23/Apr/2012:16:03:28 +0400] "GET /glpi/ajax/updatecurrenttab.php?itemtype=Ticket&glpi_tab=TicketFollowup%241&_dc=1335182607660 HTTP/1.1" 401 1414 "h**p://helpdesk/glpi/front/ticket.form.php?id=7015" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)"
192.168.1.77 - NPF\\user [23/Apr/2012:16:03:28 +0400] "GET /glpi/ajax/updatecurrenttab.php?itemtype=Ticket&glpi_tab=TicketFollowup%241&_dc=1335182607660 HTTP/1.1" 200 - "h**p://helpdesk/glpi/front/ticket.form.php?id=7015" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)"
192.168.1.77 - - [23/Apr/2012:16:03:28 +0400] "GET /glpi/pics/favicon.ico HTTP/1.1" 401 1405 "-" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)"
192.168.1.77 - - [23/Apr/2012:16:03:28 +0400] "POST /glpi/ajax/common.tabs.php?_dc=1335182607688 HTTP/1.1" 401 1409 "h**p://helpdesk/glpi/front/ticket.form.php?id=7015" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)"
192.168.1.77 - NPF\\user [23/Apr/2012:16:03:28 +0400] "GET /glpi/pics/favicon.ico HTTP/1.1" 200 1382 "-" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)"
192.168.1.77 - NPF\\user [23/Apr/2012:16:03:28 +0400] "POST /glpi/ajax/common.tabs.php?_dc=1335182607688 HTTP/1.1" 200 6040 "h**p://helpdesk/glpi/front/ticket.form.php?id=7015" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)"
192.168.1.77 - - [23/Apr/2012:16:03:30 +0400] "POST /glpi/ajax/viewsubitem.php HTTP/1.1" 401 1409 "h**p://helpdesk/glpi/front/ticket.form.php?id=7015" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)"
192.168.1.77 - - [23/Apr/2012:16:03:30 +0400] "POST /glpi/ajax/viewsubitem.php HTTP/1.1" 401 1409 "h**p://helpdesk/glpi/front/ticket.form.php?id=7015" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)"
192.168.1.77 - NPF\\user [23/Apr/2012:16:03:30 +0400] "POST /glpi/ajax/viewsubitem.php HTTP/1.1" 200 3438 "h**p://helpdesk/glpi/front/ticket.form.php?id=7015" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)"
192.168.1.77 - - [23/Apr/2012:16:03:32 +0400] "POST /glpi/front/ticketfollowup.form.php HTTP/1.1" 401 1418 "h**p://helpdesk/glpi/front/ticket.form.php?id=7015" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)"
192.168.1.77 - - [23/Apr/2012:16:03:32 +0400] "POST /glpi/front/ticketfollowup.form.php HTTP/1.1" 401 1418 "h**p://helpdesk/glpi/front/ticket.form.php?id=7015" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)"
192.168.1.77 - NPF\\user [23/Apr/2012:16:03:32 +0400] "POST /glpi/front/ticketfollowup.form.php HTTP/1.1" 500 - "h**p://helpdesk/glpi/front/ticket.form.php?id=7015" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)"