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Why some basic operations like saveing new ticket, assign technician, change requester takes so long (about 1 min.) in my case ? Very often I got mail notification with new ticket / update ticket message then webpage refresh.
Any suggestions ? MySQL configuration tips ?
OS ubuntu 10.04 LTS server
2GB RAM
GLPI 0.83 ( => /var/www/helpdesk)
Server
Operating system : Linux helpdesk02 2.6.32-37-server #81-Ubuntu SMP Fri Dec 2 20:49:12 UTC 2011 x86_64
PHP 5.3.2-1ubuntu4.14 (Core, PDO, Phar, Reflection, SPL, SimpleXML, apache2handler, bcmath, bz2, calendar, ctype, curl, date,
dba, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, json, ldap, libxml, mbstring, mcrypt, mhash, mysql,
mysqli, openssl, pcre, pdo_mysql, posix, session, shmop, soap, sockets, standard, sysvmsg, sysvsem, sysvshm, tokenizer, wddx,
xml, xmlreader, xmlwriter, zip, zlib)
Setup: memory_limit="128M" max_execution_time="30" safe_mode="" session.save_handler="files" post_max_size="8M"
upload_max_filesize="2M"
Software: Apache/2.2.14 (Ubuntu) (Apache/2.2.14 (Ubuntu) Server at helpdesk.spsk4.lublin.pl Port 80)
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; InfoPath.3; .NET4.0C; .NET4.0E)
MySQL: 5.1.41-3ubuntu12.10 (helpdesk@localhost/helpdesk)
../config : OK
../files : OK
../files/_dumps : OK
../files/_sessions : OK
../files/_cron : OK
../files/_cache/ : OK
../files/_graphs : OK
../files/_log : OK
LDAP directories
Server: '[cut]', Connection filter:
'(&(objectclass=user)(objectcategory=person))', rootdn (for non anonymous binds): 'CN=glpi[cut]', Use TLS: '0'
Mysql replicate
Active : No
Notifications / Mails Receiver
Way of sending emails: SMTP (helpdesk@[domain])
Mails Receiver
OCS Inventory NG
Host for the OCSNG database : 'localhost', Connection to the OCSNG database failed, Use the OCSNG software dictionary : 0
Plugins list
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Probably notification delay.
Best practivce : install a local smtp relay
Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/
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Probably notification delay.
Best practivce : install a local smtp relay
And then should I change email notification configuration ? Which way ?
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1/ disable notification to check the issue is smtp related
2/ use "localhost" as the smtp relay (must be installed / configured and running)
Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/
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1/ disable notification to check the issue is smtp related
2/ use "localhost" as the smtp relay (must be installed / configured and running)
Ad 1. Yes, that's it.
Ad 2 You mean (just to make sure):
Way of sending emails: SMTP
SMTP Host: localhost
SMTP login / pass: none
is it correct ?
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Yes.
But as I already said, you must check that "localhost" is a smtp relay.
Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/
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But as I already said, you must check that "localhost" is a smtp relay.
What did you mean ?
I installed / configured smtp-relay (ssmtp). Then checked it using mail command. Everything is OK but glpi is unable to send email notification ...
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Solved.
I replaced ssmtp with exim4. It's working like a charm now.
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