Forum GLPI-Project

slinx

Member

From: Cleveland, Ohio

Registered: 2011-01-05

Posts: 32

No way to assign item from ticket title or description?

I'm using GLPI 0.78, and I've been trying to set up some rules for assigning tickets from emails generated by Zabbix monitoring server.

When I get a ticket with at title of "RAID degraded on <hostname>", I'd like to match this with a regular expression like:

/RAID degraded on (.*)/

Then assign the Item as "#0", but there does not seem to be any way to do this. Is there an upgrade which allows doing this?

Thanks!

Last edited by slinx (2012-02-26 19:34:25)

remi

GLPI-DEV

From: Champagne

Registered: 2007-04-28

Posts: 7,127

Website

Re: No way to assign item from ticket title or description?

Try Using an action such as

Associated element    Assign: equipment by name + domain    #0

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