Scheduled Task Not Working

Jon.Maxwell · 2012-01-05 19:30:14

For some reason, after the update of GLPI, my mail notifications do not work for created tickets anymore.
Incoming mail will not be created into a ticket automatically, and new ticket creation will not send a mail anymore.

I have it set to run every minute (for debugging sake) and the only way emails are created/tickets created if I trigger it manually through "execute" or browsing the pages.

The mail automated task does not happen automatically. The status of it is "as soon as possible" even if it is 5 minutes overdue. Why isn't it happening automatically?

I also have a cron job set up on my CentOS to run the front/cron.php file.
The task is usr/bin/php www/glpi/front/cron.php
Also, on that end, my cron task will not happen automatically either. It all works fine if I hit execute, but basically nothing is happening automatically.

Anyone else ever have these issues? Would it have to do with permissions?

Thanks,
Jon

remi · 2012-01-05 19:33:20

If you are using a system cron job, have you configured your tasks ro run in CLI mode ?

Jon.Maxwell · 2012-01-05 22:11:47

It was previously in GLPI mode. I set it to CLI to see if that made a difference, but it doesn't. I'm thinking it is a php issue. In the instructions to cron GLPI (theres a link on this website) It says that you should use php5. I don't have a php5 file. I did an update recently and removed the old versions of PHP for the new. I just have it pointing to usr/bin/php, not usr/bin/php5. Where can I obtain the php5 file?

I am running CentOS and I don't know what command to use to install to get the php5 file.

remi · 2012-01-05 22:18:16

under RH/centos, /usr/bin/php is fine (php5 is debian specific)

Which centos and php version ?

Jon.Maxwell · 2012-01-05 23:02:16

PHP Version 5.3.8
CentOS Linux 5.5
Also when I remotely manage the website I use Webmin 1.570.

Other websites on this server that use PHP are working fine, so I don't think I am missing anything.
Does the cron.php file need to be edited at all?

level6 · 2012-01-23 03:02:47

I am seeing the same behavior for the ocsng scheduled automatic action. This is a brand new build on a brand new install of CentOS 6 w/ the latest PHP, MySQL, GLPI, OCS, etc. The only difference is that I have never seen these jobs actually work automatically. (:

I am not seeing anything in any logs I can find which hints at any error.

Raymond.

level6 · 2012-01-23 03:07:21

Just replying again to give my version stats:

CentOS 6 - PHP 5.3.3-3.el6_2.5 - MySQL 5.1.47-4.el6 - OCS 2.0.3 - GLPI 0.80.61

cr_bwi · 2012-01-24 12:38:01

We have the same problem. Some tasks including receiving mails from the mail gateway are working only when trigerred manually.

SLES 11 - PHP 5.2.4 - MySQL 5.0.94 - GLPI 0.80.61 - OCS 1.1.2

level6 · 2012-01-24 18:45:08

I found these two files in /var/www/html/glpi/scripts:

-rwxrwxr-x. 1 apache apache 237 Jan 24 10:37 glpi_cron_curl.sh
-rwxrwxr-x. 1 apache apache 238 Jan 24 10:36 glpi_cron_lynx.sh

/var/www/html/glpi/scripts# less glpi_cron_lynx.sh
#!/bin/sh
# # @version $Id:
# Little script for stimulate the pseudo cron of glpi
# YOU MUST EDIT THE URL
# Vous devez editez l'URL selon votre installation

/usr/bin/lynx -source http://YOURSERVER/glpi/front/cron.php > /dev/null 2>&1

But, I cannot find any documentation about them. I tried editing the "YOURSERVER" with our IP address and running the lynx script manually, but nothing seems to have happened. I then tried the lynx command w/o redirection to null and it appears to spit out a very small GIF, that is all.

Are these scripts important to getting the automated actions running?

Raymond.

remi · 2012-01-24 18:54:58

No this scripts are not useful, especially on linux

Using it, you run the cron in standard GLPI mode with the limit of the web server (max_execution_time, memory_limit, ...)

Under linux, it so simple to run the front/cron.php... and set task in "CLI" mode.

level6 · 2012-01-24 19:04:20

# date
01/24/12 11:01:58
# pwd
/var/www/html/glpi/front
# php cron.php
#

Automatic actions - ID 1     
Name :     ocsng    Comments :     
Description :     Synchronize equipments from OCSNG
Run frequency :     5 Minute(s)
Status :     Scheduled
Run mode :     GLPI
Run period :     0 -> 24
Number of days this action logs are stored :         30 Day(s)

Last run :     01-23-2012 21:27 Blank
          Next run :     As soon as possible (01-23-2012 21:32) - Execute

Date    Total duration    Number    Description
01-23-2012 21:27    0.314s    7    Action completed, fully processed
01-22-2012 22:01    0.250s    7    Action completed, fully processed
01-21-2012 04:07    0.205s    2    Action completed, fully processed
01-20-2012 22:57    0.266s    3    Action completed, fully processed
01-20-2012 21:27    0.260s    3    Action completed, fully processed
01-20-2012 14:50    0.659s    4    Action completed, fully processed
01-20-2012 04:21    0.582s    2    Action completed, fully processed
01-20-2012 03:48    0.020s    0    Action completed, no processing required
01-19-2012 18:23    0.021s    0    Action completed, no processing required
01-19-2012 18:18    0.026s    1    Action completed, fully processed
01-19-2012 17:59    0.442s    1    Action completed, fully processed
01-19-2012 17:44    0.043s    0    Action completed, no processing required

Nothing. Is there something else for me to do?

Raymond.

remi · 2012-01-24 19:08:02

Run mode : GLPI => CLI

level6 · 2012-01-24 19:10:42

AHA! Now I understand what that meant. This worked for me. THANK you!

Raymond.

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#1 2012-01-05 19:30:14

Scheduled Task Not Working

#2 2012-01-05 19:33:20

Re: Scheduled Task Not Working

#3 2012-01-05 22:11:47

Re: Scheduled Task Not Working

#4 2012-01-05 22:18:16

Re: Scheduled Task Not Working

#5 2012-01-05 23:02:16

Re: Scheduled Task Not Working

#6 2012-01-23 03:02:47

Re: Scheduled Task Not Working

#7 2012-01-23 03:07:21

Re: Scheduled Task Not Working

#8 2012-01-24 12:38:01

Re: Scheduled Task Not Working

#9 2012-01-24 18:45:08

Re: Scheduled Task Not Working

#10 2012-01-24 18:54:58

Re: Scheduled Task Not Working

#11 2012-01-24 19:04:20

Re: Scheduled Task Not Working

#12 2012-01-24 19:08:02

Re: Scheduled Task Not Working

#13 2012-01-24 19:10:42

Re: Scheduled Task Not Working

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