Forum GLPI-Project

alucado

Member

Registered: 2011-07-06

Posts: 16

Ticket can't be closed

My versioni is 0.80.5

When I want to add a solution and to close this ticket, I got error message

You cannot close a ticket without duration

How to resolve it?:

remi

GLPI-DEV

From: Champagne

Registered: 2007-04-28

Posts: 7,127

Website

Re: Ticket can't be closed

This is an optional behavior, configurable iin the behavior plugin options.

So, if you don't want this check, disable the option.

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Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
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alucado

Member

Registered: 2011-07-06

Posts: 16

Re: Ticket can't be closed

Thanks Remi:

Close behavior then it works.

But I has a question, Duration field is a computed field , or just maintenance manully?