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#1 2011-12-02 02:13:02
- jkmtm
- Member
- Registered: 2011-12-02
- Posts: 18
Tickets not updating
Hello. Just recently we have run into a situation where tickets are not updating when posted using email or phone. If we are logged into the GLPI system and post a new ticket, it does update and sends an email confirmation. Also, even though when sending an email to open a new ticket will not post to the system, it does send a response email to the requestor stating that their email ticket has been received. I would appreciate some guidance in helping to get this fixed. Thanks for the help.
-Jeff
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#2 2011-12-02 12:02:12
- yllen
- GLPI-DEV
- From: Sillery (51)
- Registered: 2008-01-14
- Posts: 15,278
Re: Tickets not updating
Verion of glpi used ?
error in files/log ?
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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#3 2011-12-02 13:37:34
- jkmtm
- Member
- Registered: 2011-12-02
- Posts: 18
Re: Tickets not updating
Thanks...071.5
[Tue Jul 13 12:17:56 2010] [error] [client 10.4.0.139] PHP Warning: POST Content-Length of 256451862 bytes exceeds the limit of 104857600 bytes in Unknown on line 0, referer: http://glpi.website.com/front/tracking. … p?ID=12035
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#4 2011-12-05 02:00:43
- jkmtm
- Member
- Registered: 2011-12-02
- Posts: 18
Re: Tickets not updating
[Tue Jul 13 12:17:56 2010] [error] [client 10.4.0.139] PHP Warning: POST Content-Length of 256451862 bytes exceeds the limit of 104857600 bytes in Unknown on line 0, referer: http://glpi.website.com/front/tracking. … p?ID=12035
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