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#1 2011-09-22 09:53:33
- brecht
- Member
- Registered: 2009-11-30
- Posts: 2
Reply via mailgate
Hey,
When our users reply on a mail send from the GLPI system to the GLPI system and they don't remove the existing text then GLPI import it all and it becomes a long long ticket. Is it possible to remove the existing text automaticly by GLPI?
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#2 2011-09-22 14:03:58
- adrianmarsh
- Member
- Registered: 2006-08-28
- Posts: 379
Re: Reply via mailgate
This links to a request I raised a while ago. Developers are saying its 'not possible'. I think it is...
GLPI 0.83.91/CENTOS5 - OCS 1.01/Win2003
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#3 2011-09-22 14:56:22
- brecht
- Member
- Registered: 2009-11-30
- Posts: 2
Re: Reply via mailgate
Exact what I want to say, Adrian.
I think this is one of (maybe the) the most important feature for the next release.
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#4 2011-09-22 15:03:41
- adrianmarsh
- Member
- Registered: 2006-08-28
- Posts: 379
Re: Reply via mailgate
I'd agree - but I don't think the developers here do which is a great shame 
I wish there was a way for doing polls in the forum for which feature was needed.
GLPI 0.83.91/CENTOS5 - OCS 1.01/Win2003
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#5 2011-09-27 00:14:56
- JMD
- GLPI - Lead
- Registered: 2004-09-13
- Posts: 9,180
- Website
Re: Reply via mailgate
It's not a poll problem or something else....
If you developp it or pay a professionnal developper to do that and send a patch, we have no problem to integrate it in the next version of GLPI.
Actually we can't do this ourselves.
JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
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