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My admin user has the profile, when I enter the system in the home page I do not see the tickets that have not yet been assigned to anyone (new ticket), when I click on Assistance -> Ticket I see the tickets status new.
It is possible to see the new tickets in home page?
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Check the user prefs.
Personalization / assistance / Show new tickets on the home page
Or the configuration for default pref.
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It did not work. Is possible in Home set Global Viwe for default? My default is Personal View.
In Global View show the "New".
Thank you.
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