Forum GLPI-Project

Henchffs

Member

From: Sweden

Registered: 2010-11-02

Posts: 6

How to work with "link tickets"?

Hi all!
One of the big, and for me, exiting news in 0.80 was the ability to link tickets.
But after trying this out I can't say that I understand the point.

I thought that if I have one main ticket (id 1) and lets say three tickets linked to it (id 2, 3, 4), that when I close the ticket with id 1 then the tickets with id 2, 3, 4 will close with it.

To put it in a real life example.
Lets say I have a program with three bugs in it that I know will be fixed with a updated version. I create a ticket called "Upgrade to new version" then create and link the bug tickets to that. When the new version of the program is up and running I close the main ticket "Upgrade to new version", and the bugs tickets will follow.

So, am I doing something wrong here, or did you have something else in mind when you added the "link tickets" function?

Thanks for all the fine and hard work with glpi, I really appreciate it!
Cheers!

remi

GLPI-DEV

From: Champagne

Registered: 2007-04-28

Posts: 7,127

Website

Re: How to work with "link tickets"?

> I thought that if I have one main ticket (id 1) and lets say three tickets linked to it (id 2, 3, 4), that when I close the ticket with id 1 then the tickets with id 2, 3, 4 will close with it.
That's the feature implemented for "duplicate ticket" (not for simple "linked ticket")

---

Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/

dagar

Member

Registered: 2006-12-11

Posts: 82

Re: How to work with "link tickets"?

Can you expand on what the purpose of linked vs duplicate tickets are then?
I would really like to see the ability to have a master or parent linked tickets be able to close all the child tickets.  You can easily have different tickets (issues/software bugs) that are not duplicates of each other that are fixed with a software upgrade.
Having parent/child tickets allows us to have projects without having to get into a project plugin. 
Thanks
Derek

BrainSCAN

Member

From: Spain

Registered: 2006-12-11

Posts: 86

Re: How to work with "link tickets"?

Hello.

It would be great if we could have an option to select if we want to copy the status of the ticket when you duplicate tickets.

And for answering the difference between link and duplicate, duplicate "copies" the "Solution" tab:
https://forge.indepnet.net/issues/1337

Regards.

Walden

Member

Registered: 2023-09-07

Posts: 50

Re: How to work with "link tickets"?

Hello from 2023

it is still not possible to resolve multiple related tickets by automatically indicating the same solution ?

(GLPI 9.5.5)

---

GLPI 9.5.5 - Windows Server 2016