Forum GLPI-Project

abdon

Member

Registered: 2010-08-23

Posts: 101

Bug on the validation request

The default aproval status of a ticket is granted, as it should be.

When a validation request is sent, it changes to Waiting for aproval, as it should be.

When that validation is granted, the status changes to granted.

Here is the bug: if you have multiple validation requests, appoving one will change the ticket aproval status to granted, regardless of whether there are other pending validation requests.

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Bug on the validation request

No. If you have many validation requests, only the first answer change the status.

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CentOS 6.5 - CentOS 7.x
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GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

abdon

Member

Registered: 2010-08-23

Posts: 101

Re: Bug on the validation request

I think it should not behave this way.

Complex issues may need to be validated by more than one person. Approval should not be granted as long as a validation request is still pending.