Forum GLPI-Project

capeschools

Member

From: Maine, USA

Registered: 2011-04-21

Posts: 17

Website

Disable Priority from Tickets

It would be great if we had the ability to disable the priority on tickets - staff set everything to high or very high anyway and obviously that is their priority not ours - it would just be nice if they did not have that ability at all!

remi

GLPI-DEV

From: Champagne

Registered: 2007-04-28

Posts: 7,127

Website

Re: Disable Priority from Tickets

Statting with Glpi 0.78, you can configure the available "urgence" for requester.
Keep only 1 value (medium) and requester will not have to fill this data

"impact" is evaluated by the technician

"priority" is the result of a (configurable) computation

Last edited by remi (2011-05-06 15:44:31)

---

Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/

rickishere

Member

Registered: 2011-08-04

Posts: 1

Re: Disable Priority from Tickets

capeschool has a point... the priority feature isn't really as effective as one would think. Extremely abusable

Last edited by rickishere (2011-08-04 11:46:17)

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Disable Priority from Tickets

If you adapt the Matrix of calculus for priority, there is no problem

---

CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)