Forum GLPI-Project

MarkT

Member

Registered: 2009-06-26

Posts: 3

Associated documents not opening correctly

We have a problem with a 0.72 GLPI install where documents that have been uploaded are now not opening correctly.

They open a new window in the browser but just return a binary dump rather than opening in the right application.

Nothing has changed with our install and we don't have any plugins installed.

Any ideas?

Thanks,

Mark

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: Associated documents not opening correctly

grrrr : http://www.glpi-project.org/forum/viewt … p?id=10279   Please !

Nothing has changed with our install

If GLPI was functional before and not now... it's probably that your affirmation is wrong

---

JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir

MarkT

Member

Registered: 2009-06-26

Posts: 3

Re: Associated documents not opening correctly

Ok appreciate the pointer;

More info as requested;

Verify that the bug has already been submitted on the forum or in the bugtrack of the project by making a research using keywords.
I've done numerous seaches on this topic, although i can see similar issues they seem to relate to plugins that i dont have installed
(eg.
http://www.glpi-project.org/forum/viewt … p?id=17216,
http://www.glpi-project.org/forum/viewt … ?id=17217)

-- Be as precise as possible and give :

    * The version of GLPI you use (version number) and if you have done an update give the version of departure and arrival.

      * The system informations of your platform (platform, versions of apache, php, mysql ...) and the configuration of GLPI. You will find them in General configuration / Information Systems Tab which may be copied easily.
Windows Server 2003 Std SP2 -  GLPI 0.72 ::  Xampp 1.67 :: MySQL - 5.0.1b-community-nt ::  PHP 5.2.5

     * Browser used (IE, Moz ...), and version.
Tried IE8 and Chrome 12.0.742.112

You are quite correct asking further i found there was a change made - the Priority drop down text strings were altered in the locales file - en_GB.php.

It was edited in Notepad -  i seem to remember reading about this in another thread being a problem with PHP files not having the correct end of line charcters (p[lease excuse my ignorance here!)

Hope this is more helpful information!

Thanks,

Mark

Last edited by MarkT (2011-07-06 14:55:01)

remi

GLPI-DEV

From: Champagne

Registered: 2007-04-28

Posts: 7,127

Website

Re: Associated documents not opening correctly

So, try to restore the original en_GB.php file.

---

Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/

MarkT

Member

Registered: 2009-06-26

Posts: 3

Re: Associated documents not opening correctly

Ok, finally got around to sorting this out

Problem was the locales file (en_GB.php) I altered to change the Priority labels was saved using the wrong enconding UTF-8 with signature rather tha just UTF-8.

Re-saved file with these altered labels with the correct encoding - problem fixed!