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#1 2011-07-13 14:14:47
- pdsgomes
- Member
- Registered: 2010-11-18
- Posts: 17
Personalize followup email
Hi,
It is possible to personalize the email that we (administrator) and client recieves when there is a new ticket ou when I add a followup?
If, yes, where can I do that?
Kind Regards
Pedro Gomes
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#2 2011-07-13 15:07:20
- florianmann
- Member
- Registered: 2011-06-22
- Posts: 34
Re: Personalize followup email
Setup->Notifications -> Enable
And i think there you can set the Templates..
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#3 2011-07-13 16:16:59
- pdsgomes
- Member
- Registered: 2010-11-18
- Posts: 17
Re: Personalize followup email
Ok thank you.
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#4 2011-07-13 16:28:24
- florianmann
- Member
- Registered: 2011-06-22
- Posts: 34
Re: Personalize followup email
np
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