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#1 2011-07-06 12:04:06
- twinturbo
- Member
- Registered: 2010-07-06
- Posts: 38
Simplified interface only and adding location to simplified interface.
Hi Everyone,
V8.0
Is there a way to give submitting users only access to the simplified interface?
And can we add location to the simple interface?
Thanks
Robin
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#2 2011-07-06 12:24:15
- makeijan
- Member
- From: Pontevedra, Galicia
- Registered: 2008-01-29
- Posts: 757
- Website
Re: Simplified interface only and adding location to simplified interface.
Hi,
Have you tried setting their profiles to Post-Only?
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#3 2011-07-06 13:33:26
- twinturbo
- Member
- Registered: 2010-07-06
- Posts: 38
Re: Simplified interface only and adding location to simplified interface.
Post only fixes the first issue.
Any idea how to put location on the ticket submission?
Cheers
Rob
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#4 2011-07-06 19:17:48
- makeijan
- Member
- From: Pontevedra, Galicia
- Registered: 2008-01-29
- Posts: 757
- Website
Re: Simplified interface only and adding location to simplified interface.
Sorry I skipped second issue :-)
I don't see the point in adding location to the issue... but you can somehow get it from Hardware type, since each device has a location field.
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#5 2011-07-12 16:38:25
- twinturbo
- Member
- Registered: 2010-07-06
- Posts: 38
Re: Simplified interface only and adding location to simplified interface.
The point,
We have users who work on different sites, and may have a non hardware related problem, or more normaly they don't know what their problem is. Hence if we can say they are on site "A" then the team at site "A" can pick up the job and assist the user.
Rob
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