How to use - Satisfaction Survey

augusto.ferronato · 2011-06-30 18:39:28

Hi,
I try to send a satisfaction survey to my customers when a ticket is closed, how this work in GLPI 0.80.1? i see on "Automatic Actions" it's enabled, but, when a ticket is closed i see a tab but i cannot write os answer nothing.

Can you help-me to configure this?

Thanks.

Regards,

remi · 2011-06-30 19:00:32

How is configured the survey in the entity "helpdesk" tab ?

augusto.ferronato · 2011-06-30 22:34:35

Well,
I never see this before, hehehe sorry. But i configured like this way:

Configuring the satisfaction survey : Internal
Create survey after :  1day
Rate to trigger survey :  100%
For tickets closed after : 30-06-2011 15:58

Now i just wait the next "automatic actions" and it send to tickets closed after this date?

Thanks

remi · 2011-07-01 07:34:28

> Now i just wait the next "automatic actions"
or execute it from the interface

> and it send to tickets closed after this date?
Yes, closed after the 30-06-2011 15:58

augusto.ferronato · 2011-07-01 19:13:06

Ok,
What is the field:

Rate to trigger survey : 100%

exists another values, like 90%, 80%, .... what is changed when i put another value?

Thanks

remi · 2011-07-01 19:21:42

80% : only 8 survey will be generated for 10 closed tickets (by random, will be 80%, on average)

augusto.ferronato · 2011-07-01 19:27:00

Hum, ok i undertstand, thank so much for help

Forum GLPI-Project

Announcement

#1 2011-06-30 18:39:28

How to use - Satisfaction Survey

#2 2011-06-30 19:00:32

Re: How to use - Satisfaction Survey

#3 2011-06-30 22:34:35

Re: How to use - Satisfaction Survey

#4 2011-07-01 07:34:28

Re: How to use - Satisfaction Survey

#5 2011-07-01 19:13:06

Re: How to use - Satisfaction Survey

#6 2011-07-01 19:21:42

Re: How to use - Satisfaction Survey

#7 2011-07-01 19:27:00

Re: How to use - Satisfaction Survey

Board footer