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#1 2011-06-15 14:13:53
- scmi
- Member
- From: Germany
- Registered: 2009-02-10
- Posts: 80
business rules in .80 determine the type of ticket?
Hi all,
how I can determine the type of ticket (Incident or Request)?
Prod GLPI: 9.4.1.1 / Apache 2.4.25 (Debian) /PHP 7.0.30/ Server Software: Debian 9.1/Server Version: 10.1.26-MariaDB-0+deb9u1
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#2 2011-06-15 15:38:08
- yllen
- GLPI-DEV
- From: Sillery (51)
- Registered: 2008-01-14
- Posts: 15,278
Re: business rules in .80 determine the type of ticket?
What do you want to do ?
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
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#3 2011-06-15 15:55:33
- scmi
- Member
- From: Germany
- Registered: 2009-02-10
- Posts: 80
Re: business rules in .80 determine the type of ticket?
I want a rule that an email with a specific text, is determined as a request, not as Incident
Prod GLPI: 9.4.1.1 / Apache 2.4.25 (Debian) /PHP 7.0.30/ Server Software: Debian 9.1/Server Version: 10.1.26-MariaDB-0+deb9u1
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#4 2011-06-15 16:09:23
- yllen
- GLPI-DEV
- From: Sillery (51)
- Registered: 2008-01-14
- Posts: 15,278
Re: business rules in .80 determine the type of ticket?
You don't have type of ticket in rules for a ticket.
Ticket created on the roadmap : https://forge.indepnet.net/issues/2872
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
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#5 2011-06-16 07:31:51
- scmi
- Member
- From: Germany
- Registered: 2009-02-10
- Posts: 80
Re: business rules in .80 determine the type of ticket?
Merci!
Prod GLPI: 9.4.1.1 / Apache 2.4.25 (Debian) /PHP 7.0.30/ Server Software: Debian 9.1/Server Version: 10.1.26-MariaDB-0+deb9u1
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