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#1 2011-05-09 16:57:41

carias
Member
From: Bogotá, Colombia
Registered: 2010-04-23
Posts: 12
Website

How to reset ID tickets number

I just want to start using helpdesk module but after some tries I have several tickets and cases generated. How could I just start from 0?

Thanks

Carlos Arias

Carlos Arias

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#2 2011-05-09 17:35:42

remi
GLPI-DEV
From: Champagne
Registered: 2007-04-28
Posts: 7,127
Website

Re: How to reset ID tickets number

1/ delete all the tickets from GLPI

2/ check than the glpi_tickets is empty

3/ "TRUNCATE" the glpi_tickets table (from MySQL admin tool)

Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/

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