Forum GLPI-Project

anjoze

Member

From: Portugal

Registered: 2008-05-05

Posts: 23

Automatic assignment of computer on Ticket Helpdesk

Hi.
Is there any option or rule to automaticaly assign the computer to the ticket?
Example: The Post Only USER "Liv Tylor" post's a ticket from computer "Hot"
When I open the ticket, the computer "Hot" is already assigned.
Thank you very much.

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GLPI 0.80.1 + OCS Inventory

wawa

GLPI-DEV

From: Montpellier / France

Registered: 2006-07-03

Posts: 6,019

Website

Re: Automatic assignment of computer on Ticket Helpdesk

I don't understand how we could do it automatically

anjoze

Member

From: Portugal

Registered: 2008-05-05

Posts: 23

Re: Automatic assignment of computer on Ticket Helpdesk

Hi again.
I've asked to a friend to help me with this problem and he changed the code bellow.
This will attach the Source IP to the "Description text".
Now I always know ho send the ticket

-> FILE: display.function.php:
-> FUNCTION: printHelpDesk:
-> LINE: 1943, echo "<input type=’hidden’ name=’origin_computer’ value=’".
$_SERVER[’REMOTE_ADDR’]."’>";
-> FILE: tracking.injector.php:
->LINE: 47 to 50, if(isset($_POST["origin_computer"])){ $_POST["content"]
= "SOURCE IP - " . $_POST["origin_computer"] . " \n ". $_POST["content"];
unset($_POST["origin_computer"]); }

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GLPI 0.80.1 + OCS Inventory