Forum GLPI-Project

jvuz

Member

Registered: 2010-01-18

Posts: 300

URL in helpdesk ticket

Is there a way to add an url in a reply from a helpdesk ticket? When I write this \\server\folder\file.exe it shows plain, not as a link. Is there a way to change this?

Jvuz

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: URL in helpdesk ticket

In a notification ? which version of GLPI ?

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

jvuz

Member

Registered: 2010-01-18

Posts: 300

Re: URL in helpdesk ticket

Yes, in a notification. We're using GLPI 0.72.4 at the moment.

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: URL in helpdesk ticket

You can't in 0.72.4.
In 0.78, you can make your own notifications (with HTML format)

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

jvuz

Member

Registered: 2010-01-18

Posts: 300

Re: URL in helpdesk ticket

OK, thank you. Time to do an update
I'll tell our network administrator

Thanks!
Jvuz

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: URL in helpdesk ticket

I close

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
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