Forum GLPI-Project

javerleo

Member

Registered: 2009-04-20

Posts: 11

Additional notifications

Hello.

I downloaded and installed the additional alerts plugin 1.2.1 for GLP 0.72.x. After setting up the plugin according to the instructions, I have 2 questions:

- Can I use this plugin to alert  support staff and notify them by email about aging tickets (only the tickets that are assigned to them)? How?

- I can configure the limit value to trigger notifications. E. G. Alert on tickets not closed since 5 days ago. But how can I set the checking frequency?

Thanks in advance.

xxtzimiscexx

Member

Registered: 2009-08-17

Posts: 2

Re: Additional notifications

I'm interested in this as well.