Multiple documents attached under post-only profile

robbiefpi · 2011-01-27 15:54:59

In my company there is the need to attach multiple documents when a user posts a helpdesk request.

a file zipped with all of the documents wasn't accepted from my company director.

Where and how is it possible to configure glpi to have multiple documents as attachment ?

thanks in advance

Roberto

yllen · 2011-01-27 17:22:00

You must add several documents one by one

robbiefpi · 2011-01-27 23:11:51

it is really what I mean and I need to Know:

how can I do to add documents one by one, when after opened a ticked and browsing a file,

after I can only post the ticket?

I don't seem that there is the possibility to add another attachment because the upload of the file is in the same moment when a user submits the ticket.

O I am wrong?

Is there a setting of GLPI to have multiple attachment in a ticket?

Last edited by robbiefpi (2011-01-28 10:35:05)

sean.tapscott · 2011-01-28 20:18:18

I see what you mean, robbie, but you can always, after submitting a ticket, go back into the ticket you just created and add some more documents.

robbiefpi · 2011-02-01 12:21:11

For general users it is better to add multiple documents in a one step.
The idea to go back into the ticket to add other documents is not evident or not obvious.

I Know that this need isn't a bug but an evolution of glpi but I think it is good practice to have attachments procedure like other typical web application (i.e. webmail systems).

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#1 2011-01-27 15:54:59

Multiple documents attached under post-only profile

#2 2011-01-27 17:22:00

Re: Multiple documents attached under post-only profile

#3 2011-01-27 23:11:51

Re: Multiple documents attached under post-only profile

#4 2011-01-28 20:18:18

Re: Multiple documents attached under post-only profile

#5 2011-02-01 12:21:11

Re: Multiple documents attached under post-only profile

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