Use GLPI for customers sites

Koper · 2011-01-06 14:28:16

We would like to use GLPI for keeping track of our customers sites.
Things like:
servers
networks
special user accounts
server roles
installed applications
are items that we would like to register. Asswell as assigning specific CI's to a customer so we can easily find info on a specific client when we need to.

Does anyone know if GLPI is the right tool to do this, and any tips on how to achieve our objective?

Thanks for any answer.

themroc · 2011-01-06 15:07:59

It is certainly a good idea, give it a try

servers -> yes, GLPI coupled with an inventory tool like FusionInventory ; as the servers will be on customers site, use the server side authentication on your GLPI+FusionInventory server to control sources of the inventory. see http//fusioninventory.org

networks -> FusionInventory agents can do network discovery, and even SNMP inventory on your switches and printers, when the model is supported.

special user accounts -> look at the plugin accounts http://plugins.glpi-project.org/spip.php?article13

server roles -> maybe define their roles in glpi ?

installed applications -> 2 possibilities : applications are packaged software, and will be reported as such by the agent ; or applications are not packages software, and you will have to declare them manually (maybe use applications plugin then, to distinguish from packaged software? see the environment meta-plugin http://plugins.glpi-project.org/spip.php?article37 )

You will certainly have to use entities to distinguish assets between you different clients, and tags on the agents configuration.

Koper · 2011-01-06 16:48:37

Thank you themroc, for replying.
We wil enter all the servers ourselves, as we do not want to insert all of the clients PC's and network items.
-How do you suggest (which field) to distinguish the serverrole (DHCP, DC, FAX, WINS, DNS, and so on)
-How do i 'connect' a item to a entity?

themroc · 2011-01-06 18:32:53

The easiest way is to define a list of roles in one of the available dropdown. Some of the available fields : status, type, location, group, domain... In your case, you could certainly use the "type" field to describe the server role. In Setup > Dropdowns, select "Computer Types", add server roles items to the list.

A computer is created from within an entity, so you have first to move into the entity, then create the computer. When you use some automated inventory tool like OCS Inventory or FusionInventory, you can define tags, and use these tags to build business rules which will help you assign the computer item into the accurate entity.

You could also use the "group" dropdown to list your clients, and assign computers to groups. It depends on your usage of the application : if your client use the heldesk, the definitively you should choose entity as it will isolate each client ; if your client doesn't connect to GLPI, then maybe using entities will be overkill.

sean.tapscott · 2011-01-06 19:45:39

I wouldn't use one of the dropdowns. What if some of the servers have more than one role? I would assign server roles as Software items. Then you can assign, remove or install extra roles without worrying about what to put in the dropdown.

tsmr · 2011-01-06 22:49:46

https://forge.indepnet.net/projects/roles

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#1 2011-01-06 14:28:16

Use GLPI for customers sites

#2 2011-01-06 15:07:59

Re: Use GLPI for customers sites

#3 2011-01-06 16:48:37

Re: Use GLPI for customers sites

#4 2011-01-06 18:32:53

Re: Use GLPI for customers sites

#5 2011-01-06 19:45:39

Re: Use GLPI for customers sites

#6 2011-01-06 22:49:46

Re: Use GLPI for customers sites

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