Forum GLPI-Project

afata

Member

Registered: 2010-12-22

Posts: 1

Modify time allocation in Helpdesk portion of Ver 0.72.3

Hey All!

First off, this is a really great product and the support in the forums is pretty active! 

I have a question regarding an issue that has been causing me headaches lately.  In the Helpdesk portion of GLPI, the total duration (at ticket creation) or the duration (in the add a followup), you can put in time per minute.  What I need is to be able to put in time in slices of 15 minutes.

Example:
In the dropdown for Minutes, I can specify 9 minutes to complete an operation.  What I want to see is 0 minutes, 15 minutes, 30 minutes, 45 minutes.  The hours portion can remain the same.

Is this possible and if so.............how?

Thank you very much for your time,

Alex

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Modify time allocation in Helpdesk portion of Ver 0.72.3

In Setup > General you can change step for plannification of a follow-up (tab display configuration).
For duration, you can't without changing the core

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GLPI from 0.72 to dev version
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