Does anyone have a Validation How-to?

adrianmarsh · 2010-12-01 15:08:47

Hi All,

(Production: 0.72.3, testing: 0.78.1)

At the moment, my users login and authenticate against LDAP.
I've never figured out how to get LDAP-groups working, to match against GLPI Groups and GLPI Profiles, so I do that allocation manually. I have no GLPI groups, but I do have profiles called Normal and TeamManager.

I use the TeamManager profile so that they can go into tickets, and add a Follow-up saying "I approve" on tickets where I need signoff.

Theres several problems:

- People in TeamManagers can access and view everyone elses tickets
- Its quite confusing for them. They dont use GLPI that often and forget the mechanism.
- Sometimes clicking on a link in an email makes them login, but then doesn't take them to the page

What I'd actually like:

- 'Managers' to be able to see the tickets of their own Teams, but not others
- 'Group1-Signees' to be able to see and validate tickets of a certain category.

So - how does the new Validate feature work ?

yllen · 2010-12-02 09:52:36

adrianmarsh wrote:

- 'Managers' to be able to see the tickets of their own Teams, but not others

Look at Setup > Profiles > Helpdesk tab > See assigned tickets (personnal + group associated) :

adrianmarsh wrote:

- 'Group1-Signees' to be able to see and validate tickets of a certain category.

No you can't have visibily by category

adrianmarsh wrote:

So - how does the new Validate feature work ?

If you read french : https://forge.indepnet.net/projects/glpidoc/files

adrianmarsh · 2010-12-02 13:58:52

Nope don't read French (

Do you associate groups with LDAP Groups or something ???

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#1 2010-12-01 15:08:47

Does anyone have a Validation How-to?

#2 2010-12-02 09:52:36

Re: Does anyone have a Validation How-to?

#3 2010-12-02 13:58:52

Re: Does anyone have a Validation How-to?

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