Forum GLPI-Project

bastichelaar

Member

Registered: 2010-02-05

Posts: 9

Followup to LDAP user is not sent

Hi all,

I'm having a strange problem. If I send a followup for a ticket to a non-GLPI user, I don't have any problems. But if I send a followup for a ticket to a user coming from LDAP, somehow there is no mail sent. Is this a bug or a setting? How can I fix this?

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Followup to LDAP user is not sent

Version of GLPI ?

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

bastichelaar

Member

Registered: 2010-02-05

Posts: 9

Re: Followup to LDAP user is not sent

Sorry, 0.78.1!

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Followup to LDAP user is not sent

To send an email, GLPI doesn't take account of the structure of the user.
That user was created by LDAP or manually, he have a  form and it's this form which GLPI is going to look at.

Your LDAP users have email in their form ?

---

CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

bastichelaar

Member

Registered: 2010-02-05

Posts: 9

Re: Followup to LDAP user is not sent

To be more specific, we only have it with one LDAP source. If I change the user to "---" (no user), and then send a followup, there is no problem. But if the user field contains the user, the user does not receive e-mails. Only when I send a solution, it is send. It looks like a bug to me!

bastichelaar

Member

Registered: 2010-02-05

Posts: 9

Re: Followup to LDAP user is not sent

OK, I solved it by removing all users. When a user now sends a mail, GLPI does a LDAP lookup, and the user is added. Now everything is fine again. Don't know why I had to do this, maybe because of the migration?