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Since running the upgrade, we are now getting an error stating SMTP could not authenticate.
We are running on a Windows 2003 server with PHP 5.26, and trying to authenticate to a web based SMTP server (server name is the IP address).
This worked absolutely fine under 0.72.4, however even after re-entering all details in the 0.78 setups it will still nto authenticate.
I've gone back to my old installation and that still works fine so I can only presume some change of code is causing it.
Hopefully one of you guys can offer some enlightenment as this is all that is preventing me going live with the new version.
Thanks
GLPI 0.78 (/support.new => c:\inetpub\wwwroot\support.new)
Server
Operating Systems : Windows NT ASHNT 5.2 build 3790
PHP 5.2.6 (ISAPI, Reflection, SPL, SPL_Types, SimpleXML, bcmath, bz2, bz2_filter, calendar, com_dotnet, ctype, curl, date, dom,
filter, ftp, hash, http, iconv, imap, json, ldap, libxml, mailparse, mbstring, mcrypt, mcrypt_filter, mysql, mysqli, odbc, pcre,
session, smtp, sockets, standard, tokenizer, wddx, xml, xmlreader, xmlwriter, zlib)
Setup: memory_limit="512M" max_execution_time="600" safe_mode="" session.save_handler="files"
Software: Microsoft-IIS/6.0
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 ( .NET CLR 3.5.30729; .NET4.0E)
MySQL: 5.0.67-community-nt (root@localhost/glpi078)
Mysql replicate
Active : Yes
Difference between master and slave : 14923 Day(s) 9 Hour(s) 10 Min(s) 17 Sec(s)
Plugins list
LDAP directory
Server: 'ashnt2.curriculum.local', Port (default=389): '389', Basedn:
'ou=ADMIN_TEACHING_LOGINS,ou=staff,dc=curriculum,dc=local', Connection filter: '(objectClass=user)', rootdn (for non anonymous
binds): 'CN=steve,ou=Adminlogin,dc=curriculum,dc=local', Use TLS: '0'
Server: 'ashnt.curriculum.local', Port (default=389): '389', Basedn: 'ou=ITT,dc=curriculum,dc=local', Connection filter:
'(objectClass=user)', rootdn (for non anonymous binds): 'CN=steve,ou=Adminlogin,dc=curriculum,dc=local', Use TLS: '0'
Notifications / Mail Receiver
Use a SMTP server to send emails: SMTP (support+ashingtonhigh.org.uk@91.186.29.143)
Mail Receiver
Name:"support@ashingtonhigh.org.uk" Server:{91.186.29.143/imap/notls} Login:"support+ashingtonhigh.org.uk" Password:Yes
Active:Yes
Name:"frog@ashingtonhigh.org.uk" Server:{91.186.29.143/imap/notls} Login:"frog+ashingtonhigh.org.uk" Password:Yes Active:YesLast edited by imunro01 (2010-11-10 11:34:56)
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This is the php error log from the installation:-
10-11-2010 11:58 [7]
Warning(2): mail() [<a href='function.mail'>function.mail</a>]: SMTP server response: 501 <"support@ashingtonhigh.org.uk" <support@ashingtonhigh.org.uk>>: "@" or "." expected after ""support@ashingtonhigh.org.uk""
Backtrace :
C:\Inetpub\Wwwroot\support.new\lib\phpmailer\class.phpmailer.php:588 mail()
C:\Inetpub\Wwwroot\support.new\lib\phpmailer\class.phpmailer.php:519 PHPMailer->MailSend()
C:\Inetpub\Wwwroot\support.new\inc\notificationmail.class.php:167 PHPMailer->Send()
C:\Inetpub\Wwwroot\support.new\front\notificationmailsetting.form.php:43 NotificationMail::testNotification()
Last edited by imunro01 (2010-11-10 14:22:23)
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SMTP response 501 means a syntax error, and if you read the mail thing correctly, that's what it says. Why did it encode all those quotes into there?
SMTP Server Response: 501 "support@ashingtonhigh.org.uk" support@ashingtonhigh.org.uk: @ or . expected after support@ashingtonhigh.org.uk
Maybe try some other configuration? I've had trouble before with GLPI not seeming to send the credentials that I expect it to. Maybe try Debug mode too in GLPI.
Are you sure the logins include the plus signs instead? Only place I can see a potential syntax error.
Last edited by sean.tapscott (2010-11-10 19:19:42)
Now using 0.78.1 on CentOS.
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I'd happily try debug mode if I could find it in 0.78 - doesn't appear to be on the menus.
The + signs are part of the login name (uses + instead of @)
Only other thing I haven't mentioned is that in the exim_mainlog on the smtp server, I get a warning about no reverse lookup on our external IP.
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Debug mode is in the Settings menu. Just a mode you change for your user profile.
Like I said before though, I'm not sure GLPI passes the correct SMTP information. Before, I just created a trusted entry for the internal IP address after tiring of trying to get GLPI to authenticate to it.
Now using 0.78.1 on CentOS.
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If I leave the SMTP Login (optional) : field empty, I get an error about an invalid from address
This is a great shame on a great upgrade.
BTW the debug facility doens't appear in 0.78
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Yes, it does. If you don't see it, maybe you did something wrong in the installation.
Now using 0.78.1 on CentOS.
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Hmm - I'll try restoring the original files and re-running the upgrade
Can you humour a fool and post a screenshot of the location of the debug mode, so I can compare.
Thnks
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I'm not sure how to post images, looks like I'd need to host it somewhere. Did take a screenshot.
If you click "Settings" in the top right, you should see some personalized settings for your user account. On the main tab, there is a setting called "Use GLPI in Mode: Normal", and you'd need to change that to Debug. It would probably be bad if it was missing.
Now using 0.78.1 on CentOS.
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Well I've managed to find a quick and dirty resolution. By replacing the \lib\phpmailer\class.php.smtp with the version from 0.72.4 the emailing starts to work again.
I can only presume this is a bug in the code on the new version, but I'm not sure how to submit that as a bug.
Thanks Sean for your help and advice!.
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