Forum GLPI-Project

alechan

Member

From: Tokyo, Japan

Registered: 2010-05-31

Posts: 41

Advanced research issue

Hello GLPIers,

I am experiencing a strange issue using the advanced research features (withGLPI 0.72.3):

I want to check how many tickets the Helpdesk team has raised Today so after selecting

Assistance>Tracking>Advanced

then on the Opening date/Start date row   point "today", status of the ticket ALL (because I want the closed and the processing ticket to be showed)

and  I push the search button.

Result: tickets raised on november 2 are also showed..

Any Idea?

Last edited by alechan (2010-11-04 08:52:53)

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Production GLPI 0.72.3  - Ubuntu 9
Testing GLPI 0.78 - Ubuntu Server 10.4

alechan

Member

From: Tokyo, Japan

Registered: 2010-05-31

Posts: 41

Re: Advanced research issue

Problem solved..

I just noticed that the ticket raised on november 2nd were 2011!!-11-02.
One server administrator made a mistake changing the time.. changing the time back solved the issue..

Stupid mistake..
sorry for this thread.

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Production GLPI 0.72.3  - Ubuntu 9
Testing GLPI 0.78 - Ubuntu Server 10.4