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Hello everyone
We are using GLPI in a standard instalation. No special issues.
Apache+MySQL
Our database has in this moment 22 entities and 322 users, 21 mailgates that
take mails by imap. We are using it with either internet explorer 8, firefox or
chrome.
The problem is that we cannot work properly because the application freezes really often and we have to wait till it comes back.
Example:
Using firefox, after manually registering a ticket it freezes. Any other user can work in the meanwhile, it just freezes for one user. But if this user opens the application on another browser it works fine.
It usually happens when you perform some actions in a row. If we create a new entity and we begin entering users, it will freeze every 4 or 5 users.
We find the application highly interesting and we are looking forward to use it, but this problem is really annoying sometimes.
Thanks for reading and if you need any further information please do not hesitate to ask.
Cheers
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version of glpi ?
how do you fetch emails ?
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GLPI Version is 0.72.4.
We fetch emails from 21 different folders of an IMAP mailbox. Mail and GLPI are on different servers but on the same LAN.
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is the freeze about 15 seconds?
any processes running on glpi server with rsh during freeze?
[user@glpi-server ~]$ ps -ef| grep rsh
root 8865 1 0 20:28 ? 00:00:00 /usr/bin/rsh my.imap.server -l apache exec /etc/rimapd
Carsten
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how do you call the cron.php page ? using wget or using php CLI ?
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@Carsten
root 4182 1 0 15:41 ? 00:00:00 /usr/bin/rsh 192.168.2.200 -l wwwrun exec /etc/rimapd
root 4192 1 0 15:41 ? 00:00:00 /usr/bin/rsh 192.168.2.200 -l wwwrun exec /etc/rimapd
root 4199 1 0 15:41 ? 00:00:00 /usr/bin/rsh 192.168.2.200 -l wwwrun exec /etc/rimapd
root 4201 1 0 15:42 ? 00:00:00 /usr/bin/rsh 192.168.2.200 -l wwwrun exec /etc/rimapd
root 4203 1 0 15:42 ? 00:00:00 /usr/bin/rsh 192.168.2.200 -l wwwrun exec /etc/rimapd
root 4210 1 0 15:42 ? 00:00:00 /usr/bin/rsh 192.168.2.200 -l wwwrun exec /etc/rimapd
root 4213 1 0 15:42 ? 00:00:00 /usr/bin/rsh 192.168.2.200 -l wwwrun exec /etc/rimapd
root 4215 1 0 15:43 ? 00:00:00 /usr/bin/rsh 192.168.2.200 -l wwwrun exec /etc/rimapd
root 4217 1 0 15:43 ? 00:00:00 /usr/bin/rsh 192.168.2.200 -l wwwrun exec /etc/rimapd
root 4224 1 0 15:43 ? 00:00:00 /usr/bin/rsh 192.168.2.200 -l wwwrun exec /etc/rimapd
root 4237 1 0 15:43 ? 00:00:00 /usr/bin/rsh 192.168.2.200 -l wwwrun exec /etc/rimapd
root 4243 1 0 15:44 ? 00:00:00 /usr/bin/rsh 192.168.2.200 -l wwwrun exec /etc/rimapd
These processes keep growing to a certain point keeping the app frozen and then they finish themselves and the application comes back to life
root 4247 1 0 15:44 ? 00:00:00 /usr/bin/rsh 192.168.2.200 -l wwwrun exec /etc/rimapd
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@ Carsten
The freeze is random, and usually longer than 15 seconds
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On my glpi installation I had these 15 seconds timeouts when imap server was contacted via cron. Take a look in your glpi cron.log. You will see
mailgate task was done (15.41s)
I fixed this by appending /norsh option to the connection string in field 'hosts' in glpi table glpi_mailgate. Like
{my.imap.server/imap/novalidate-cert/notls/norsh}
Maybe one of the devs can put the /norsh option into the mailgate setup page.
Carsten
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