Forum GLPI-Project

alechan

Member

From: Tokyo, Japan

Registered: 2010-05-31

Posts: 41

How to activate Assistance>Planning

Ciao again,

I am trying to figure out how to activate the planning (on GLPI 0.78) to sync with Outlook but I can't find any option related..

I mean: in the 0.72 version when I raise a ticket I can "plan this follow up" so going back to the central  I'll have an ical entry to import on Outlook. (that's how I check if the technician respect the SLA on solving the tickets)

In the 0.78 version I can't find how to activate this planning!

Does anybody know how to do it?

thanks!

Ale

Last edited by alechan (2010-10-25 04:17:32)

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Production GLPI 0.72.3  - Ubuntu 9
Testing GLPI 0.78 - Ubuntu Server 10.4

alechan

Member

From: Tokyo, Japan

Registered: 2010-05-31

Posts: 41

Re: How to activate Assistance>Planning

I've figured out how to do it:

raise a ticket -> select the ticket again ->task tab -> add a new task -> plan this task

thanks!

ps guys, you can close this

Last edited by alechan (2010-10-25 10:32:04)

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Production GLPI 0.72.3  - Ubuntu 9
Testing GLPI 0.78 - Ubuntu Server 10.4