Forum GLPI-Project

awnz

Member

Registered: 2010-10-11

Posts: 2

Empty technician list

Hi,

I am unable to assign any issues nor equipment to anybody. The user list comes up blank.

I have myself as a super-admin (root entity, recursive) and not even I am in the list. The only option is "-----".

I'm not sure what I have missed, searching the forums doesn't seem to reveal anyone else with this problem.

Using GLPI 0.78 RC3 (but had the same issue with 0.72.4) on openSUSE 11.1/Apache. So far I'm testing GLPI as a potential replacement to Eventum for my job tracking, and to add equipment management.

Thanks in advance for any assistance.

Andrew

Last edited by awnz (2010-10-11 02:49:15)

sgeorge

Member

From: Ukraine

Registered: 2010-02-18

Posts: 85

Re: Empty technician list

Check 'Linkable items to a ticket:' in your profile

awnz

Member

Registered: 2010-10-11

Posts: 2

Re: Empty technician list

Hi,

Thanks for your reply.

In the super-admin profile, for "Linkable items to a ticket", I have all possible items selected - Computer, Networking device, Printer, Monitor, Device, Software, Phone. Earlier today just the defaults were selected (from memory, something like Computer, Printer, Phone? Can't remember for sure).

Changing these didn't seem to have any effect.

Last edited by awnz (2010-10-11 11:43:42)

sean.tapscott

Member

Registered: 2010-06-16

Posts: 303

Re: Empty technician list

That's really odd.  Try putting GLPI into debug mode here:

http://www.glpi-project.org/forum/viewt … p?id=10279

And then, I don't know, look up ways to check for hte health of the MySQL database.  Maybe one of your tables are corrupted.

I used this for reference and looked at the third paragraph from the bottom.  I really enjoyed using the mysqlcheck utility:  http://articles.techrepublic.com.com/51 … 93721.html

Yeah, check your tables, see what you find.

---

Now using 0.78.1 on CentOS.