Forum GLPI-Project

dfucitalo

Member

Registered: 2010-10-05

Posts: 73

Assigned automatically to technician

How do I set up for assigned automatically to a technician when I open a new ticket?

thank you

sean.tapscott

Member

Registered: 2010-06-16

Posts: 303

Re: Assigned automatically to technician

Enable "Automatically assign the tickets to the technical person in charge :" and then set on each device or item which technician is in charge.  Of course, that requires an item to be chosen in the helpdesk ticket creation.

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Now using 0.78.1 on CentOS.

dfucitalo

Member

Registered: 2010-10-05

Posts: 73

Re: Assigned automatically to technician

Thanks Sean.

I configured with rules --> Business rules for tickets

sean.tapscott

Member

Registered: 2010-06-16

Posts: 303

Re: Assigned automatically to technician

Out of curiousity, how exactly?

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Now using 0.78.1 on CentOS.

dfucitalo

Member

Registered: 2010-10-05

Posts: 73

Re: Assigned automatically to technician

Sure ...

My Ensglish is bad..

In the Rules  i created

Action:

Fields Action                          type          Value
Assigned to - Technician      Assign          tech

Is clear?

sean.tapscott

Member

Registered: 2010-06-16

Posts: 303

Re: Assigned automatically to technician

What version are you using?

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Now using 0.78.1 on CentOS.

dfucitalo

Member

Registered: 2010-10-05

Posts: 73

Re: Assigned automatically to technician

0.72.4 ..

I testing 0.78 RC3, The feature aprrove is very nice.