You are not logged in.
- Topics: Active | Unanswered
Announcement
Download last stable version of GLPI - What can you do for GLPI ? : Contribute
Pages: 1
Topic closed
#1 2010-09-17 10:41:33
- goblin
- Member
- Registered: 2010-05-05
- Posts: 28
difference between ticket and task
Hello,
could anyone explain the difference between ticket and task in GLPI ?
I know what is the difference in general ))) but what it is in GLPI ?
in notifications I see records for tickets and for tasks, it means that this is 2 different objects. I know how to create ticket, but I can't find out how to create task.
Thank you
==
GLPI 0.78 RC3 on FreeBSD
Offline
#2 2010-09-17 11:57:14
- remi
- GLPI-DEV
- From: Champagne
- Registered: 2007-04-28
- Posts: 7,127
- Website
Re: difference between ticket and task
> but I can't find out how to create task.
From the ticket form..... task tab
Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/
Offline
#3 2010-09-22 19:38:47
- yllen
- GLPI-DEV
- From: Sillery (51)
- Registered: 2008-01-14
- Posts: 15,278
Re: difference between ticket and task
In GLPI you have a tab for the follow-up and a tab for a task.
To see this tabs, you must have correct right in your profile.
You use follow-up to dialogue with the requester
and you use task to plan an action and indicate time for this action
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
Offline
Pages: 1
Topic closed