Forum GLPI-Project

y00p

Member

Registered: 2009-11-27

Posts: 11

Multitasking Add New states Features

Hi everyone..  i apreciate any  clue to do:

is there  the a way to a ticket attach other tickets or having the option of multitasking
I mean, the ticket made in the option of helpdesk  is the main but subsequently assign tasks, while maintaining the reference to the original ticket and when all sub tickets are closed then close the main.

Also is possible to add new states to the ticket ?

Thanks a lot.

remi

GLPI-DEV

From: Champagne

Registered: 2007-04-28

Posts: 7,127

Website

Re: Multitasking Add New states Features

What you are describing is what ITIL call "change mangement" or 'problem management".
This is on the roadmap.

> Also is possible to add new states to the ticket ?
No.

+

---

Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/

y00p

Member

Registered: 2009-11-27

Posts: 11

Re: Multitasking Add New states Features

Thanks a lot