Forum GLPI-Project

danielb

Member

Registered: 2010-03-04

Posts: 19

Close ticket by email follow-up

Hi!
I have tried to search for the answer on the forums but cant find it.

I would like to be able to close the Tickets by follow up.
We have som external technicians that get the tickets mailed out to them when they get assigned the ticket.

What i would like is that the ticket will close when the technician add something like [CLOSE] to the e-mail follow up he sends.

I have tried creating a rule "if title contains [CLOSE] assign status to Closed(Solved).

However this doesent seem to work, Any suggestions?

With Kind Regards

Daniel