Forum GLPI-Project

hatake_pablo

Member

Registered: 2010-04-14

Posts: 2

technical person in charge

sorry for my english...

i need to put automaticaly a technical persona in charge to a one ticket or incident

in configuration/general i activated the option : Automatically assign incidents to the responsible technical but it does not work

the incidents apper assign to <nobody> by default...when a user open a new incident

i need to assing glpi user that is a super-admin how a technical persona in charge

thanks

remi

GLPI-DEV

From: Champagne

Registered: 2007-04-28

Posts: 7,127

Website

Re: technical person in charge

> Automatically assign incidents to the responsible technical
This option apply only when the ticket is linked to a equipment.

You probably should write a "bussiness rules"

+

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hatake_pablo

Member

Registered: 2010-04-14

Posts: 2

Re: technical person in charge

how can i write a bussiness rule for this ?

thanks