Forum GLPI-Project

yvesdm

Member

Registered: 2007-06-27

Posts: 132

assign specific tickets to groups?

IS there a way to assign a ticket to a group of users?
I know I can set a group in the notification options, but my scenario is this:

I got a Second line helpdesk, lets call it "citrix-helpdesk"
So, I've made a group "citrix-helpdesk".
In group citrix-helpdesk, I've got 2 users, userA and userB

So now I want to assign a ticket to citrix-helpdesk, but i can't select that group, only OR userA OR userB. I want to select them both, so both get the notification e-mail,  just in case one of them is on holiday.

Can this be done?

GLPI 0.7 snapshot 10/07
Ubuntu Linux 7.04 server

Kind regards,
Yves

Last edited by yvesdm (2007-07-12 08:49:59)