e-mail not working, test mail works great.

verus · 2007-06-07 12:36:33

Hello,

i configured the e-mail thing and i can send a test e-mail.
we use exchange 2003 and i added the address in relay.

in glpi i added contracts and configured end+notice.
in setup i configured "alarms on controls" to be sended to administrator (me) and a group of users.

now, when the contract expires, no e-mail is send...
When i make a new ticket, an e-mail is sent, it is only when a contract ends that i get no ticket...

why is this not working ??
help plz.

grtz,
Verus.

Last edited by verus (2007-06-07 12:54:37)

JMD · 2007-06-07 12:54:21

Please could you take care of it : http://www.glpi-project.org/forum/viewtopic.php?id=5651

It would help us

Thanks

verus · 2007-06-07 13:09:34

i 'm sorry,

my linux server is a debian server.
glpi version:
GLPI 0.68.3 Copyright (C) 2003-2007 by the INDEPNET Development Team.

system information:
ca-zabbix2007:/etc/php4/apache2# uname -a
Linux ca-zabbix2007 2.6.18-3-686 #1 SMP Mon Dec 4 16:41:14 UTC 2006 i686 GNU/Linux

apache information:
[Thu Jun 07 12:58:56 2007] [notice] mod_python: Creating 8 session mutexes based on 150 max processes and 0 max threads.
[Thu Jun 07 12:58:56 2007] [notice] mod_python: using mutex_directory /tmp
[Thu Jun 07 12:58:56 2007] [notice] Apache/2.2.3 (Debian) mod_python/3.2.10 Python/2.4.4 PHP/4.4.4-8 mod_perl/2.0.2 Perl/v5.8.8 configured -- resuming normal operations

i also have in general setup the option:
Alarms on contracts: END + NOTICE

so, when i do a test mail, i get it.
when i make a new ticket, i also get a mail.
i also want to receive a mail when a contract is at the end so.

in administration ==> setup ==> e-mail follow up ==> alarm options ==> alarm on contracts ==> there i have all users and an e-mail group. (the same users when making new ticket).

in contracts i have a contract i test with.
begin date: 29-7-2006
duration 12 month ==> 29-7-2007
notice 1 month ==> 29-6-2007

after that, i change time on linux box to:
ca-zabbix2007:/var/log/apache2# date 06282359
Thu Jun 28 23:59:00 CEST 2007

when i then login in glpi and i look in global view i see
contracts where notice begins in less than 7 days: 1 ==> my contract

when the time is:
ca-zabbix2007:/var/log/apache2# date
Fri Jun 29 00:00:35 CEST 2007

i check global view again and i see:
contracts where notice begins in less than 7 days: 0

so, my test should be rigt and i should get an e-mail, right ?
but i don't get an e-mail... and i don't know why if all the rest works...

Last edited by verus (2007-06-07 13:11:28)

MoYo · 2007-06-07 19:10:54

cron job is done each days. So to force sending alerts you need to delete lock file for the cron job in files/_cron

verus · 2007-06-13 08:55:15

i have in /var/www/glpi/files/_cron/

several files, one of them is contract.lock

If i remove that file, nothing happens... so problem is still the same

are there no logfiles that glpi makes where i can see if it is trying to send something ?

Last edited by verus (2007-06-13 09:09:02)

verus · 2007-06-15 10:10:57

is there really nobody that can help with this ?
developers please ?

thnx,
Verus.

Last edited by verus (2007-06-15 10:11:07)

JMD · 2007-06-15 11:39:25

I think your test where wrong.

GLPI doesn't send all his mails or doesn't do all his cron action at 00h

There are a lot of cron action in GLPI and they are done by paquet during the day

verus · 2007-06-18 09:13:11

hello,

How then can i test it ?

an earlier message from a developer here told me to delete the lock files if i want to test it ?
"cron job is done each days. So to force sending alerts you need to delete lock file for the cron job in files/_cron"

Nothing happens when i delete those lock files.

And if the tests are wrong, why is Global View not showing the contracts anymore in:
"Contracts where notice begins in less than 7 days" ?

thnx.
Verus.

Last edited by verus (2007-06-18 09:17:44)

jjroot · 2007-07-07 08:05:33

hello,

We also have the same problem.
It is only when a contract ends that i get no ticket.

I think that the cause of the trouble is in the thing that "contract.lock" is not
made again.

I succeeded when I stepped on the following procedures.

1.The end time limit is set at a past date and the contract is made.
#to send mail at once.

2.delete files/_cron/contract.lock

3.access GLPI top page by a browser.(IE or Firefox)
#After the access, I confirmed the thing that contract.lock is made again.

##I did not succeed though I used "lynx" and "wget" to automate the restructuring of the file.

4.Mail was delivered. (Expired contrat: ...)

I have the question based on these.

--
I. Why do not you think that contract.lock is made?

II. What is the trigger to make contract.lock?

III. Can I do a deletion and automatic generation of contract.lock by using cron etc.
at the specified time?

#to send mail at the specified time.
#to think about the day when GLPI is not used

Please teach me.

--
{
Linux myhost.com 2.6.9-42.0.10.EL #1 Tue Feb 27 09:24:42 EST 2007 i686 i686 i386 GNU/Linux
Apache/2.2.4 (Unix) mod_ssl/2.2.4 OpenSSL/0.9.8e DAV/2 PHP/5.2.1 mod_perl/2.0.3 Perl/v5.8.5 configured -- resuming normal operations
} on VM-ware Player

#Because an internal clock loses fast, I am adjusting it by using ntp.

Last edited by jjroot (2007-07-07 08:13:10)

jjroot · 2007-07-07 11:01:24

Hi

I solved II. and III. by myself.

make scriptfile named unlock-glpi-contract

in unlock-glpi-contract
{
rm -f /www-htdocs/glpi/files/_cron/contract.lock
wget http://127.0.0.1/glpi/front/cron.php --delete-after
}

Example,

To receive contract-check-mail at nine o'clock every day, it sets it in cron as follows.

0 9 * * * /usr/bin/unlock-glpi-contract

Alert mail can be received at the time specified by this method.
Though no do be known whether this is a correct method either.

#I do not understand the cause for which contract.lock is not made again
automatically still.

Thank you.

Forum GLPI-Project

Announcement

#1 2007-06-07 12:36:33

e-mail not working, test mail works great.

#2 2007-06-07 12:54:21

Re: e-mail not working, test mail works great.

#3 2007-06-07 13:09:34

Re: e-mail not working, test mail works great.

#4 2007-06-07 19:10:54

Re: e-mail not working, test mail works great.

#5 2007-06-13 08:55:15

Re: e-mail not working, test mail works great.

#6 2007-06-15 10:10:57

Re: e-mail not working, test mail works great.

#7 2007-06-15 11:39:25

Re: e-mail not working, test mail works great.

#8 2007-06-18 09:13:11

Re: e-mail not working, test mail works great.

#9 2007-07-07 08:05:33

Re: e-mail not working, test mail works great.

#10 2007-07-07 11:01:24

Re: e-mail not working, test mail works great.

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