Forum GLPI-Project

adrianmarsh

Member

Registered: 2006-08-28

Posts: 379

Custom emails?

Hi,

Is there any way to customise the emails send out, so that that last "follow-up" is put at the top of the email, rather than users having to scroll down to the list of follow-up at the bottom.  The last follow-up is usually the only thing of interest in the emails..

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GLPI 0.83.91/CENTOS5 - OCS 1.01/Win2003

tsmr

GLPI-DEV

From: Rennes

Registered: 2005-08-26

Posts: 11,632

Website

Re: Custom emails?

function textFollowups in tracking.class.php :

line 485

$query = "SELECT * FROM glpi_followups WHERE tracking = '".$this->fields["ID"]."' AND private = '0' ORDER by date DESC";

replace with

$query = "SELECT * FROM glpi_followups WHERE tracking = '".$this->fields["ID"]."' AND private = '0' ORDER by date ASC";

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Xavier Caillaud
Blog GLPI Infotel

ukah310

Member

From: UK

Registered: 2007-05-16

Posts: 1

Re: Custom emails?

On the same subject, is it possible to add our own text to the email?  I'd like it to say something a bit more readable for our end-users.

Many thanks/Merci,
Liz

adrianmarsh

Member

Registered: 2006-08-28

Posts: 379

Re: Custom emails?

Hi - not quite what I was looking for, at the moment it gives the email as: (eg)
--------
URL:  http://server/etc

Description of the ticket

Author:
Dates:
Request Source:
Status: (etc)

Tickets already done:  99

[date]
author: adrian marsh
Contents:
THIS IS THE MESSAGE
--------

What I want instead:

--------
URL: http://someurls

THIS IS THE MESSAGE

Description of the ticket

Author: Adrian Marsh
Begin Date: asa
etc.etc..
--------

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GLPI 0.83.91/CENTOS5 - OCS 1.01/Win2003