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#1 2006-11-11 01:47:22

Andre Luiz Coelho
Member
From: Rio de Janeiro - Brasil
Registered: 2006-11-11
Posts: 6
Website

Open ticket by e-mail

Does anybody can me to help? 
 
Does some exist possibility to open new ticket directly by e-mail? (same as RT system)

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#2 2006-11-11 13:02:13

MoYo
GLPI - Lead
From: Poitiers
Registered: 2004-09-13
Posts: 14,513
Website

Re: Open ticket by e-mail

Not now but it's also planned.


MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI :    Support     Contribute     References     Freshmeat

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#3 2006-11-13 13:56:05

Andre Luiz Coelho
Member
From: Rio de Janeiro - Brasil
Registered: 2006-11-11
Posts: 6
Website

Re: Open ticket by e-mail

Another idea is uses the page Helpdesk.html about to opening of call , with some modifications

Example:

The user access the page HELPDESK.html

1 - Write e-mail and passwod
2 - Verify if exist user acconut in GLPI base - IF EXIST GOTO STEP 4
3 - If no exists, fetch the user informations into the cooporate LDAP(same at the 1º login on GLPI)
4 - Request about to the user affirm the datas , what will be showed on-screen
5 - After the confirmation from the information by the user , bring up the login with status Disabled
6 - Request what the user type in the hostname or Nº of the inventory
7 - Consult from base of data the information above the equipment
8 - Request what the user type in the description of the problem
9 - Create a ticket with the information of the user and of the equipment , got on the lasts steps (Always Proirity Medium)

Tha is possible ?

Tanks,

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