Forum GLPI-Project

Andre Luiz Coelho

Member

From: Rio de Janeiro - Brasil

Registered: 2006-11-11

Posts: 6

Website

Open ticket by e-mail

Does anybody can me to help? 
 
Does some exist possibility to open new ticket directly by e-mail? (same as RT system)

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: Open ticket by e-mail

Not now but it's also planned.

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MoYo - Julien Dombre - Association INDEPNET
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Andre Luiz Coelho

Member

From: Rio de Janeiro - Brasil

Registered: 2006-11-11

Posts: 6

Website

Re: Open ticket by e-mail

Another idea is uses the page Helpdesk.html about to opening of call , with some modifications

Example:

The user access the page HELPDESK.html

1 - Write e-mail and passwod
2 - Verify if exist user acconut in GLPI base - IF EXIST GOTO STEP 4
3 - If no exists, fetch the user informations into the cooporate LDAP(same at the 1º login on GLPI)
4 - Request about to the user affirm the datas , what will be showed on-screen
5 - After the confirmation from the information by the user , bring up the login with status Disabled
6 - Request what the user type in the hostname or Nº of the inventory
7 - Consult from base of data the information above the equipment
8 - Request what the user type in the description of the problem
9 - Create a ticket with the information of the user and of the equipment , got on the lasts steps (Always Proirity Medium)

Tha is possible ?

Tanks,