Forum GLPI-Project

caimano68

Member

From: Italy

Registered: 2006-06-28

Posts: 131

Helpdesk request / suggestion

Hello at all,

In our company Technicians create helpdesks for users and assign correct user in dropdown "Author" ( the users have not connection to GLPI).
Is possible that when I change the autor  the connected device are displayed in dropdown " my devices" ? For next release ?

Another question:
Is possible show  plugin tabs in glpi user pages ? for example for have compte information or project associated.
thanks for your reply
Benzi Mariano

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Glpi 0.84.8 - production  and testing - OCS 2.1.2  - Mysql 5 - Apache 2 - php5 - Ubuntu server LTS 14.04 LTS
Plugins:    behaviour, position, generic object, sim management, web services, projects _______________________________________________

tsmr

GLPI-DEV

From: Rennes

Registered: 2005-08-26

Posts: 11,632

Website

Re: Helpdesk request / suggestion

Another question:
Is possible show  plugin tabs in glpi user pages ? for example for have compte information or project associated.
thanks for your reply
Benzi Mariano

Not at this moment.

You can create a profile which have access to central console with the same rights as the post-only profile, and you use this profile to access to the project plugin.

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Xavier Caillaud
Blog GLPI Infotel

caimano68

Member

From: Italy

Registered: 2006-06-28

Posts: 131

Re: Helpdesk request / suggestion

thaks for your reply

Mariano

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Glpi 0.84.8 - production  and testing - OCS 2.1.2  - Mysql 5 - Apache 2 - php5 - Ubuntu server LTS 14.04 LTS
Plugins:    behaviour, position, generic object, sim management, web services, projects _______________________________________________

tsmr

GLPI-DEV

From: Rennes

Registered: 2005-08-26

Posts: 11,632

Website

Re: Helpdesk request / suggestion

Hello at all,

In our company Technicians create helpdesks for users and assign correct user in dropdown "Author" ( the users have not connection to GLPI).
Is possible that when I change the autor  the connected device are displayed in dropdown " my devices" ? For next release ?

Glpi do that already. But there is a little bug with the order of dropdowns choices. Already corrected for next version.

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Xavier Caillaud
Blog GLPI Infotel

caimano68

Member

From: Italy

Registered: 2006-06-28

Posts: 131

Re: Helpdesk request / suggestion

Thank for reply,
I have upgraded our installation to 0.68.2 version one week ago. Can you say me in which file/files  ther is the bug.
I try to copy new version of file/s from SVN because for us is more important this feature.
Thanks in advance
Benzi  Mariano

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Glpi 0.84.8 - production  and testing - OCS 2.1.2  - Mysql 5 - Apache 2 - php5 - Ubuntu server LTS 14.04 LTS
Plugins:    behaviour, position, generic object, sim management, web services, projects _______________________________________________

tsmr

GLPI-DEV

From: Rennes

Registered: 2005-08-26

Posts: 11,632

Website

Re: Helpdesk request / suggestion

https://dev.indepnet.net:8080/glpi/ticket/761

https://dev.indepnet.net:8080/glpi/changeset/3925

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Xavier Caillaud
Blog GLPI Infotel

caimano68

Member

From: Italy

Registered: 2006-06-28

Posts: 131

Re: Helpdesk request / suggestion

Thaks for your reply and links  :-)

I have copied source code from SVN but seems not work correctly. I have try in firefox and iexplorer and when I change Author the peripherals remain to my user .
I have also removed Ajax whith the same result.
I have see also another problem. In description when I choose " select global " for peripherals is  asked  to insert ""Enter the first letters (user name, item or serial):  "" but username selection don't work.

best regards
Mariano

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Glpi 0.84.8 - production  and testing - OCS 2.1.2  - Mysql 5 - Apache 2 - php5 - Ubuntu server LTS 14.04 LTS
Plugins:    behaviour, position, generic object, sim management, web services, projects _______________________________________________