You are not logged in.

Announcement

 Téléchargez la dernière version stable de GLPI      -     Et vous, que pouvez vous faire pour le projet GLPI ? :  Contribuer
 Download last stable version of GLPI                      -     What can you do for GLPI ? :  Contribute

#1 2006-11-03 11:55:16

caimano68
Member
From: Italy
Registered: 2006-06-28
Posts: 130

Helpdesk request / suggestion

Hello at all,

In our company Technicians create helpdesks for users and assign correct user in dropdown "Author" ( the users have not connection to GLPI).
Is possible that when I change the autor  the connected device are displayed in dropdown " my devices" ? For next release ?

Another question:
Is possible show  plugin tabs in glpi user pages ? for example for have compte information or project associated.
thanks for your reply
Benzi Mariano


Glpi 0.84.8 - production  and testing - OCS 2.1.2  - Mysql 5 - Apache 2 - php5 - Ubuntu server LTS 14.04 LTS
Plugins:    behaviour, position, generic object, sim management, web services, projects _______________________________________________

Offline

#2 2006-11-03 12:47:36

tsmr
GLPI-DEV
From: Rennes
Registered: 2005-08-26
Posts: 11,632
Website

Re: Helpdesk request / suggestion

caimano68 wrote:

Another question:
Is possible show  plugin tabs in glpi user pages ? for example for have compte information or project associated.
thanks for your reply
Benzi Mariano

Not at this moment.

You can create a profile which have access to central console with the same rights as the post-only profile, and you use this profile to access to the project plugin. smile


Xavier Caillaud
Blog GLPI Infotel

Offline

#3 2006-11-03 18:13:39

caimano68
Member
From: Italy
Registered: 2006-06-28
Posts: 130

Re: Helpdesk request / suggestion

thaks for your reply


Mariano


Glpi 0.84.8 - production  and testing - OCS 2.1.2  - Mysql 5 - Apache 2 - php5 - Ubuntu server LTS 14.04 LTS
Plugins:    behaviour, position, generic object, sim management, web services, projects _______________________________________________

Offline

#4 2006-11-03 19:50:31

tsmr
GLPI-DEV
From: Rennes
Registered: 2005-08-26
Posts: 11,632
Website

Re: Helpdesk request / suggestion

caimano68 wrote:

Hello at all,

In our company Technicians create helpdesks for users and assign correct user in dropdown "Author" ( the users have not connection to GLPI).
Is possible that when I change the autor  the connected device are displayed in dropdown " my devices" ? For next release ?

Glpi do that already. But there is a little bug with the order of dropdowns choices. Already corrected for next version.


Xavier Caillaud
Blog GLPI Infotel

Offline

#5 2006-11-06 17:48:27

caimano68
Member
From: Italy
Registered: 2006-06-28
Posts: 130

Re: Helpdesk request / suggestion

Thank for reply,
I have upgraded our installation to 0.68.2 version one week ago. Can you say me in which file/files  ther is the bug.
I try to copy new version of file/s from SVN because for us is more important this feature.
Thanks in advance
Benzi  Mariano


Glpi 0.84.8 - production  and testing - OCS 2.1.2  - Mysql 5 - Apache 2 - php5 - Ubuntu server LTS 14.04 LTS
Plugins:    behaviour, position, generic object, sim management, web services, projects _______________________________________________

Offline

#6 2006-11-06 18:02:23

tsmr
GLPI-DEV
From: Rennes
Registered: 2005-08-26
Posts: 11,632
Website

Offline

#7 2006-11-07 14:40:01

caimano68
Member
From: Italy
Registered: 2006-06-28
Posts: 130

Re: Helpdesk request / suggestion

Thaks for your reply and links  :-)

I have copied source code from SVN but seems not work correctly. I have try in firefox and iexplorer and when I change Author the peripherals remain to my user .
I have also removed Ajax whith the same result.
I have see also another problem. In description when I choose " select global " for peripherals is  asked  to insert ""Enter the first letters (user name, item or serial):  "" but username selection don't work.

best regards
Mariano


Glpi 0.84.8 - production  and testing - OCS 2.1.2  - Mysql 5 - Apache 2 - php5 - Ubuntu server LTS 14.04 LTS
Plugins:    behaviour, position, generic object, sim management, web services, projects _______________________________________________

Offline

Board footer

Powered by FluxBB