Forum GLPI-Project

vtisi

Member

Registered: 2006-10-19

Posts: 14

template of tickets

Hello, I needed to know if template of tickets exists where we could define some fixed information and depending on the problem it is the template that there would use the helpdesktop.
Thanks.
Viviana.

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version of glpi: glpi-0.68.2.tar
Os: Red Hat Enterprise Linux ES release 4 (Nahatan Update 4)

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: template of tickets

I move your message

Please post in english forum for the future.

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: template of tickets

it does not exists but it's planned

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MoYo - Julien Dombre - Association INDEPNET
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vtisi

Member

Registered: 2006-10-19

Posts: 14

Re: template of tickets

Thanks!..!

sgg

Member

From: Ukraine

Registered: 2009-09-27

Posts: 1

Website

Re: template of tickets

it does not exists but it's planned

could you share, please, little more details about ticket templates - it must be very useful for end users when they post new tickets.
thanks in advance

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