Forum GLPI-Project

shyam.soundar

Member

Registered: 2014-05-26

Posts: 11

[GLPI 0.85] Priority value is not shown in the create ticket form

Scenario :

1. We are calculating priority based on impact & urgency .
2. In the ticket template page move priority as hidden field & do not allow it to change manually. Priority is assigned based on business rules

3. This was working fine in GLPI 0.84 version. Attached screenshot for reference

Debug:

In the GLPI 0.84 the  post value  of priority is 0 in /ajax/priority.php

In the GLPI 0.85 the post value of priority is dropdown_priority0 in /ajax/priority.php

Thanks

Last edited by shyam.soundar (2014-11-26 06:58:00)

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: [GLPI 0.85] Priority value is not shown in the create ticket form

Purpose of fix: https://forge.indepnet.net/projects/glp … sions/2325

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

shyam.soundar

Member

Registered: 2014-05-26

Posts: 11

Re: [GLPI 0.85] Priority value is not shown in the create ticket form

Hi Yllen,

Is the above link related to the query?

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: [GLPI 0.85] Priority value is not shown in the create ticket form

the link contains the purpose of correction for your bug. You apply it and test if it's correct or not.

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)