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#1 2013-12-12 14:03:55

inakiuy
Guest
Registered: 2011-09-20
Posts: 5

Can't select REQUESTER. It get's autofilled with the loged user.

I'm using GLPI 0.84.3
Updated because there was a bug on the ticket reasigment permissions. It solved the problem of the reasigment but now, profiles that have the 3 "Assignation Permission" set to "YES " and "Update a service" set to "NO", can't select a REQUESTER. Instead, GLPI autofills their username.

Users with "Update a service" set to "YES", can select any REQUESTER.

I dont want my users to have the permission to modify tickets but if I dont grant them this perm, they cant select the correct REQUESTER.

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#2 2013-12-13 11:10:49

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,088

Re: Can't select REQUESTER. It get's autofilled with the loged user.

"Update a service" you mean "Update a ticket" ?

If you can't update a ticket, you can't change requester of a ticket


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#3 2013-12-16 17:15:51

inakiuy
Guest
Registered: 2011-09-20
Posts: 5

Re: Can't select REQUESTER. It get's autofilled with the loged user.

I go to "Support/Incidents/new incident". Then if I use a super-admin user, I can select ANY requester. If I use the tech user, the requester is locked. Gets autofilled with the user "tech". It's useless because I cant register a new ticket with the REAL requester (the person that is calling).

The permission to UPDATE is used exactly for that, UPDATE a ticket allready created. My problem is while creating a new ticket.

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#4 2013-12-23 15:47:02

inakiuy
Guest
Registered: 2011-09-20
Posts: 5

Re: Can't select REQUESTER. It get's autofilled with the loged user.

Any news?

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#5 2013-12-27 09:36:16

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,088

Re: Can't select REQUESTER. It get's autofilled with the loged user.

You user must have right to update ticket in his profile to select requester.


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#6 2014-03-11 13:58:57

inakiuy
Guest
Registered: 2011-09-20
Posts: 5

Re: Can't select REQUESTER. It get's autofilled with the loged user.

Still no clue. I understand that selecting "Update service -> Yes" works and let's me change requester while opening a new service. But that enables any tech profile user to CHANGE the original service and thats not what we want.

Still not solved for me sad
Maybe I'll add some images if it helps understanding my problem.

Thx

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#7 2014-03-19 12:14:14

MoYo
GLPI - Lead
From: Poitiers
Registered: 2004-09-13
Posts: 14,513
Website

Re: Can't select REQUESTER. It get's autofilled with the loged user.

Update service ?? what is it ?


MoYo - Julien Dombre - Association INDEPNET
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