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#1 2013-10-26 19:53:59

shrek000
Member
Registered: 2013-10-26
Posts: 50

Update from 0.83.91 on 0.84, not assign the ticket.

After the upgrade technical specialist may not assign the ticket.
In Administration >Profiles > Technician (profile) > Assistance (tab) > Steal a ticket (YES), To be in charge of a ticket (YES), Assign a ticket (YES).
How to solve the problem?

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#2 2013-10-28 21:16:56

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,273

Re: Update from 0.83.91 on 0.84, not assign the ticket.

Have you error in debug mode ? in files/_log ?


CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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