Forum GLPI-Project

Jojo

Member

Registered: 2005-09-19

Posts: 14

similar to GLPI

Hi Guyz,

While browsing the web I found this application (http://otrs.org/)  which is similar to GLPI.  I wish both of them to work together to combined their product to produce the best ever helpdesk system for all of us.

More info:

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS!

It is distributed under the GNU General Public License (GPL) and tested on Linux, Solaris, AIX, FreeBSD, OpenBSD, Mac OS 10.x and Windows.

The ((otrs)) company provides commercial services (e.g. support, consulting, training, pre-build-systems, etc.) for the OTRS (English and German).

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: similar to GLPI

OTRS is not similar to GLPI. OTRS is only a ticket requets system.  It have one goal and it does it very well.

GLPI is an it asset management and heldesk.

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
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