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#1 2012-07-27 22:27:31
- caimano68
- Member
- From: Italy
- Registered: 2006-06-28
- Posts: 130
Behaviour plugin: problems with notification
Hi,
to reduce notification in our company I decide to install the behaviour plugin to add new ticket status notification (assign to technician) and disable the notification for "update ticket"
All works fine but I find two issue that are very critical for us.
The first one is that: In the notification template we report the status of the ticket: If I remove all tech before adding new one the status of ticket is always assigned but the notification email status said status "new".
the second one: if I have a ticket solved and the user replay with email and GLPI ID the ticket is reset to assigned from the cron_mailgate but no notification is sended.
Can some one help me?
thanks in advance
Mariano
Glpi 0.84.8 - production and testing - OCS 2.1.2 - Mysql 5 - Apache 2 - php5 - Ubuntu server LTS 14.04 LTS
Plugins: behaviour, position, generic object, sim management, web services, projects _______________________________________________
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#2 2012-07-28 08:53:58
- caimano68
- Member
- From: Italy
- Registered: 2006-06-28
- Posts: 130
Re: Behaviour plugin: problems with notification
Hi,
For the second problem I found solution with another notification status (reopen ticket).
For the first problem this appen only when i remove the tech before reassign. If I assign the new tech and after the old tech is removed the ticket status is OK.
M.
Glpi 0.84.8 - production and testing - OCS 2.1.2 - Mysql 5 - Apache 2 - php5 - Ubuntu server LTS 14.04 LTS
Plugins: behaviour, position, generic object, sim management, web services, projects _______________________________________________
Offline